Policy
Shipping & Delivery Policy
At RhynoGrip, we are committed to delivering your gear as quickly and safely as possible. We partner with trusted courier services including Delhivery, Blue Dart, Ekart, XpressBees, Ecom Express, Shadowfax, and India Post to ensure reliable delivery across India. All shipments carry transit insurance until delivery and require signature confirmation upon receipt.
Free Shipping on Orders Above ₹999
We offer free shipping on all orders above ₹999 across India. Orders below ₹999 will be charged a flat shipping fee at checkout.
Order Processing
Orders are processed and dispatched within 24–48 hours of order confirmation (excluding Sundays and public holidays). You will receive a tracking number via email and SMS once your order has been shipped.
Delivery Timelines
* Delivery timelines are estimates and may vary due to courier delays, weather conditions, or public holidays.
Possible Delivery Delays
Delivery may be delayed in the following situations:
- Remote pincodes or areas with limited courier availability
- Restricted service zones or difficult-to-access locations
- Adverse weather conditions or natural disasters
- Failed delivery attempts due to customer unavailability
- Public holidays or courier-specific non-working days
- High volume periods (sales, festivals)
In such cases, we actively coordinate with our courier partners to ensure the earliest possible delivery.
Cash on Delivery (COD)
Cash on Delivery is available on select orders. Please keep the exact amount ready at the time of delivery. COD orders may be subject to verification via call or SMS before dispatch.
Non-Delivery & Failed Attempts
If delivery fails due to any of the following reasons, the order will be returned to us:
- Customer unavailability after multiple delivery attempts
- Incorrect or incomplete delivery address
- Refusal to accept the package at the time of delivery
In such cases, additional shipping and return charges will apply for re-delivery. Refunds for returned-to-sender orders will be processed as per our Refund & Returns Policy.
Tips for Smooth Delivery
- Double-check your delivery address and pincode before placing the order.
- Provide an alternative contact number in case you are unreachable on your primary number.
- Keep your phone accessible on the expected delivery date.
- Track your order using the tracking link sent via email/SMS.
Acceptance of Terms
By placing an order on rhynogrip.com, you acknowledge that you have read, understood, and agree to all shipping, delivery, refund, and return terms and conditions. These terms apply immediately upon order confirmation.
Need Help With Your Order?
Email us at info@rhynogrip.com or call +91-9870578388 and we'll help you track your order.